Privacy Policy

Last updated: 5/3/2026

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DM Mindful Wellness (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you engage with our services, website, or communications.

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Information We Collect

We may collect and process the following categories of information:

 Personal Identification Information

• Full name

• Email address

• Telephone number

• Emergency contact details (where provided)

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Health and Wellbeing Information

To ensure safe participation in Pilates and wellness sessions, you may choose to share relevant health or mobility information. This information is handled with heightened confidentiality.

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 Booking and Payment Information

• Class bookings and attendance records

• Payment confirmations processed through secure third‑party providers We do not store or have access to your full payment card details.

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 Digital Interaction Data

• Website form submissions

• Email correspondence

• Social media interactions

• General website usage data (e.g., cookies, analytics, browser information)

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How We Use Your Information

Your information is used for the following purposes:

• Administering bookings, class passes, and attendance

• Communicating essential updates, confirmations, or schedule changes

• Ensuring sessions are delivered safely and appropriately

• Responding to enquiries and providing customer support

• Sending optional newsletters or promotional updates (only with your consent)

• Meeting legal, insurance, and safeguarding obligations

• Improving our services, website, and client experience

We do not use your information for any purpose that is incompatible with these uses.

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 Legal Basis for Processing

We process personal data under the following lawful bases:

• Consent – for optional communications and any health information you choose to provide

• Contract – to deliver the services you have booked

• Legitimate Interests – for essential business operations such as class management

• Legal Obligations – where required for insurance, safeguarding, or regulatory compliance

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Data Storage and Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Data is stored securely using reputable digital systems for:

• Booking management

• Email communication

• Payment processing (via trusted third‑party providers)

Only authorised personnel within DM Mindful Wellness have access to your information.

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 Sharing Your Information

We do not sell or share your personal data for marketing purposes.

Your information may be shared only when necessary:

• With payment processors to complete transactions

• With insurers or legal authorities where required by law

• With emergency services if there is a risk of harm

All third‑party partners are required to handle your data securely and lawfully.

 

Your Rights

Under data protection law, you have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your data (where legally permissible)

• Withdraw consent for communications at any time

• Object to certain types of processing

• Request restriction of processing in specific circumstances

To exercise any of these rights, please contact us at dmaddix63@gmail.com

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Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy:

• Booking and attendance records: typically up to 7 years (insurance requirement)

• Email communications: until you unsubscribe or request deletion

• Health information: only while relevant to your participation in sessions

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8. Cookies and Website Use

Our website may use cookies or similar technologies to enhance user experience and gather anonymous usage data. You can manage cookie preferences through your browser settings.

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9. Contact Information

For questions, concerns, or requests relating to this Privacy Policy, please contact:

DM Mindful Wellness Email: dmaddix63@gmail.com

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