Refund Policy
DM Mindful Wellness — Cancellation & Refund Policy
1. Class Cancellations by Clients
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Clients may cancel or reschedule a class up to 12 hours before the session start time.
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Cancellations made within 12 hours of the class are considered a late cancellation and are non‑refundable.
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Missed sessions (no‑shows) are non‑refundable.
2. Class Passes & Packages
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All class passes (including the 6‑Class Pass) are non‑refundable once purchased.
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Passes are non‑transferable and must be used by the named client.
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Passes have an expiry date, which is clearly stated at the time of purchase. Expired sessions cannot be refunded or extended unless agreed in writing.
3. Cancellations by DM Mindful Wellness
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If DM Mindful Wellness must cancel a class due to instructor illness, venue issues, or unforeseen circumstances, clients will be offered:
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A rescheduled session, or
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A class credit added back to their account.
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If a full programme or workshop is cancelled, clients will receive a full refund.
4. Workshops, Events & Special Sessions
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Workshops and special events may have their own cancellation terms, which will be stated at booking.
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Unless otherwise stated, cancellations made 7 days or more before the event will receive a full refund.
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Cancellations made within 7 days are non‑refundable.
5. Medical Circumstances
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If a client is unable to attend sessions due to a new medical condition or injury, DM Mindful Wellness may offer:
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A temporary pause on their pass, or
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A partial credit.
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Medical evidence may be requested.
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Refunds are not guaranteed and are assessed case‑by‑case.
6. Refund Processing
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Approved refunds will be processed to the original payment method.
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Please allow 5–10 working days for funds to appear, depending on your bank.
7. Contact
For any questions about cancellations or refunds, please contact:
dmmindfulwellness@gmail.com
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